Do you take custom orders?
Currently closed to custom orders due to receiving a high volume of orders, but under normal circumstances Pink Bird loves and encourages custom orders, for more information, please see here
Will you personalise a patch which already exists in your shop?
Yes, depending on how extensive the alterations are an extra fee may be charged.
I have not received my order
Get in touch with Pink Bird directly at firstname.lastname@example.org
How long will my order take to ship?
All Pink Bird Originals are made to order, depending on how large your order is, the turnaround time is between 5 - 7 days.
How long are delivery times?
UK Order deliver in 2 - 4 days
Overseas items deliver in between 10 - 21 days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. If your order is being delivered to an addres outside of the UK you should make yourself familiar with potential customs charges before placing an order. I'm not responsible for delays due to customs.
Privacy, Returns and Contact Details
Pink Bird collects the following information,
This information is collected for contact purposes only and we will not share your information with any third parties.
Reasons Pink Bird may contact you may include, promotional offers and information about your purchase.
Any cancellations should be submitted within 24 hours of an order being placed. Once an order is dispatched it cannot be cancelled.
If you would like to cancel an order contact email@example.com and quote your name, address, the product(s) you have ordered and the invoice number.
We hope that you will be very happy with your item upon it's arrival, but in the event you wish to make a return your items will be refunded providing:
- Items must be returned within 28 days of receipt.
- Items must be in their original condition and unused.
- Buyers pay the return postage
- For buyers from outside of the UK, buyers must mark the return package clearly on the outside of the package as a return, failure to do so will result in a customs charge that will be deducted from the buyers refund.
- After the item is received a refund will be paid to the account that placed the order.
Personalised items or custom embroideries cannot be returned or refunded under any circumstances.
We do not accept exchanges.
All queries can be directed to firstname.lastname@example.org.
Wholesale is welcomed and appreciated. Special bulk discounts can be applied to large orders, please contact email@example.com for more information.