FAQ and Policies

FAQ

Do you take custom orders?

Yes! Pink Bird loves and encourages custom orders, for more information, please see here 


Will you personalise a patch which already exists in your shop?

Yes, depending on how extensive the alterations are and extra fee will be charged. 


I have not received my order

Get in touch with Pink Bird directly at pinkbirdoriginals@gmail.com 


How long will my order take to ship?

All Pink Bird Originals are made to order, depending on how large your order is, the turnaround time is between 2 - 5 days.


I am a beginner embroider and have a lot of questions and issues?

Great! Embroidery can be very rewarding, it can also be an absolute minefield. So if you have an issues feel free to send a message and Pink Bird will try to help. 

Privacy Policy

Pink Bird collects the following information, 

  • Name
  • Address 
  • Email

For contact purposes only and will not share your information with any third parties.

Reasons Pink Bird may contact you may include, promotional offers and information about your purchase.  

Privacy, Returns and Contact Details

Pink Bird collects the following information, 

  • Name
  • Address 
  • Email

For contact purposes only and will not share your information with any third parties.

Reasons Pink Bird may contact you may include, promotional offers and information about your purchase.  


Returns/Cancellations Policy 

Any cancellations must be completed before dispatch. Once an order is dispatched it cannot be cancelled.

If you would like to cancel an order contact pinkbirdoriginals@gmail.com and quote your name, address, the product(s) you have ordered and the  invoice number.

Any returned items will be refunded providing:

  • Items must be returned (& shipped) within 14 days of receipt.
  • Items must be in their original condition and unused.
  • Additional shipping charges are non-refundable. 


Contact:

All queries can be directed to pinkbirdoriginals@gmail.com or, if you’d like to discuss something over the phone, please send an email to pinkbirdoriginals@gmail.com containing a brief outline of what you’d like to discuss and Pink Bird will forward you a contact number.


Wholesale

Wholesale is welcomed and appreciated. Special bulk discounts can be applied to large orders, please contact pinkbirdoriginals@gmail.com for more information.